Privacy Policy — Doncina

Template notice: This is a general-purpose privacy policy template prepared to give Doncina a working starting point. It is not legal advice. Have it reviewed by a qualified attorney familiar with California and U.S. privacy law (and any state/international laws relevant to your customers) before relying on it, especially once you begin processing real payments, collecting customer data at scale, or shipping outside the U.S.

Doncina ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect when you visit doncina.com or place an order, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, including:

Contact details submitted through our quote request or contact forms (name, phone number, email address)
Order details, including event type, date, location, guest count, and service preferences
Photos or design files you upload for personalization requests
Shipping and billing information when you place an order
Communications you send us directly (email, phone, social media messages)

We may also collect limited technical information automatically, such as browser type, device type, and general location, through standard website analytics tools.

2. How We Use Your Information

To respond to quote requests and prepare personalized orders
To process payments and fulfill orders (shipping, event delivery, or installation)
To communicate with you about your order, booking, or membership
To send you marketing communications, only if you've opted in, and you may unsubscribe at any time
To improve our website, products, and services
To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share information only as needed to operate the business, including with:

Payment processors, to securely handle transactions (we do not store full payment card details ourselves)
Shipping carriers, to deliver your order
Production and fulfillment partners (embroiderers, engravers, print-on-demand vendors, event rental partners), limited to what's needed to complete your specific order
Form and email delivery services, to route your inquiries to us
Law enforcement or regulators, only if required by law

4. Cookies & Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve performance. You can control cookies through your browser settings; disabling them may affect some site functionality.

5. Data Security

We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security of information you provide to us.

6. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information, or to opt out of marketing communications. To make a request, contact us using the details below.

7. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

Questions about this Privacy Policy or your information? Reach us at info@doncina.com or (323) 422-0216.